A SHORT SUMMARY
Pros
- Easy Ordering System: If you don't like to talk with people on the phone, than GrubHub is for you
- Many Choices: GrubHub has over 30,000 different restaurants in over 800 cities
- Great Memory
Cons
- Delivery Time: Many users have complained that after ordering food they have to wait hours for it to arrive
- Customer Service: Customers have complained that the customer service is also bad
- Payment Options: GrubHub has recently took away PayPal as a payment option when you are using the app
GrubHub
The nations leading online and mobile food ordering application. It offers it users access to local restaurants menus so that they can order quickly while on the go. With the GrubHub app, you can order directly from over 35,000 takeout restaurants in more than 900 cities in the United States and London. The app in the Google play store has a rating of 4.3 stars and has over one million downloads. On iTunes the app has a rating of 4.5 stars and also has over one million downloads.
Formed in 2004 by Matt Maloney and Mike Evans, its first office was in Chicago. They now have offices in New York and London. In 2013 GrubHub merged with Seamless to become GrubHub inc. In 2014 the company was valued at just over 1 billion dollars and has grown its market share and is currently valued at around 2.4 billion dollars. GrubHub has the largest market share of all online and mobile food ordering companies by a wide margin.
Pros
Easy Ordering System: If you don’t like to talk with people on the phone, than GrubHub is for you. The GrubHub app makes it easy to order by giving you menus, reviews, and restaurant information, all on your computer or mobile device. There is no need to open multiple windows to try and see all of the information because you can find it all on the app.
Many Choices: GrubHub has over 30,000 different restaurants in over 800 cities, which means if there is a restaurant in your area that you want to find, you can find it on the app. The app also makes it easy for you to find the restaurant in your area because it uses your current location to find restaurants near you.
Great Memory: GrubHub can remember such information as your credit card information, the places you have ordered from before, and what you have ordered before. So if you have a favorite place, or a favorite food, you can always order it again quickly and easily. Also you don’t have to pull out your credit every time you have to order food.
Cons
Delivery Time: Many users have complained that after ordering food they have to wait hours for it to arrive. They also complained that the food was of poor quality when it arrived.
Customer Service: Customers have complained that the customer service is also bad. They say that when they call to find out where their order is the customer service representative is not very informative.
Payment Options: GrubHub has recently took away PayPal as a payment option when you are using the app. You can only use PayPal as on option if you go online and order. Also, you have to order a minimum of twenty dollars of food.
In Conclusion
GrubHub is a great app to order food quickly and efficiently without having to look for a phone number, talking to a person, and having to give out your credit card information over the phone. Although it is a very popular app, customers have also complained about long waits for delivery as well as bad customer service. But besides the minor setbacks, GrubHub makes ordering food extremely convenient and is a must for anyone who orders takeout on a regular basis.
